Step 24Everyone
Use notifications, support and issue records
Record the evidence needed to resolve router, payment and account problems quickly.
Before contacting support
- Open the affected router, payment, voucher, withdrawal or session record.
- Copy the record ID, router name, site and exact time of failure.
- Capture the first clear error message or first red terminal line.
- For payments, include the provider reference and phone network but never the customer PIN.
- For vouchers, include the batch name and masked code.
- For router setup, include model, RouterOS version and status checks without exposing script secrets.
- Open Support or the chat widget and submit one complete issue record.